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Delivery Times

We work with carefully selected international warehouses to offer high-quality products at the best possible price.

Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes 7-20 business days, depending on your location.

Please note that during busy periods (such as holidays or promotions), delivery times may be slightly longer.

We believe in full transparency - your order is shipped from an international warehouse, which is why delivery takes longer than local shipping. This allows us to offer better pricing without compromising on quality.

Order Processing

• Orders are processed Monday to Friday
• Processing time: 1-3 business days
• You will receive a confirmation email once your order has been shipped

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

Tracking updates may take a few days to appear after shipment. You can use your tracking number to monitor your order’s progress at any time.

If you have any issues tracking your order, feel free to contact us at lunera.customerteam@gmail.com.

Shipping Costs

We aim to keep things simple:

• Standard shipping: Calculated at checkout (or free, depending on your offer)

All shipping costs will be clearly displayed before you complete your purchase.

Delays & Responsibility

While we do everything we can to ensure timely delivery, delays may occasionally occur due to:

• Customs processing
• Postal service disruptions
• High seasonal demand

Lunerasylve is not responsible for delays caused by external shipping carriers, but we will always do our best to support you and keep you informed.