LuneraSylve is a beauty and hair care brand focused on creating simple, effective, and aesthetic everyday essentials designed to improve your hair routine and self-care experience.
LuneraSylve operates as an online store serving customers internationally through our website.
No, LuneraSylve is an online-only store.
Simply choose your desired product, add it to your cart, and complete checkout through our secure payment system.
Orders can only be modified or canceled within 12 hours after purchase. After this period, your order may already be processed for shipping.
Please contact us within 12 hours at lunera.customerteam@gmail.com so we can assist you before the order is shipped.
Delivery typically takes between 7-20 business days depending on your location.
Orders are usually processed within 1-3 business days before shipment.
Yes, once your order has been shipped, you will receive a tracking number by email.
Tracking information may take 2 to 5 days to update after your order has been shipped.
Yes, all products are selected to be safe for everyday use when used according to their intended purpose.
Most of our products are designed to be suitable for a wide range of hair types, including straight, wavy, curly, and textured hair.
Our products are selected with safety in mind and do not intentionally include harmful or high-concern chemicals.
Yes, returns are accepted for damaged, defective, or incorrect items within 14 days of receiving your order.
Once approved, refunds are usually processed within 5-10 business days.
Please contact us immediately at lunera.customerteam@gmail.com so we can review the issue and provide a solution.
We accept major credit and debit cards and other secure payment methods available at checkout.
You can contact our support team at lunera.customerteam@gmail.com and we will respond within 24-48 business hours.