Privacy policy

1. Introduction

At Lunerasylve, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our site, you agree to the practices described in this policy.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal details (name, email address, shipping/billing address)
  • Payment information (processed securely via third-party providers)
  • Order details and purchase history
  • Device information (IP address, browser type, cookies, and usage data)

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you, your order or inquiries
  • Improve our website, services, and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

We do not sell your personal data to third parties.

4. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics providers
  • Website hosting and analytics services

All third parties are required to handle your data securely and in compliance with applicable laws.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve site functionality
  • Analyze website traffic
  • Personalize your experience

You can manage or disable cookies through your browser settings.
A cookie consent banner is provided to comply with GDPR requirements.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at lunera.customerteam@gmail.com.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Contact Information

If you have questions about this Privacy Policy or your data:

📩 lunera.customerteam@gmail.com