Datenschutzerklärung

Effective date: 28 June 2026

This Privacy Policy explains how LuneraSylve collects, uses, and protects your personal information when you visit our website or make a purchase.

If you have any questions about this Privacy Policy, you can contact us at lunera.customerteam@gmail.com

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order history and purchase details
  • Device and browsing information such as IP address, browser type, and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and shopping experience
  • Send marketing emails if you have opted in

3. Data Sharing

We do not sell or rent your personal data.

We may share your information only with trusted third parties when necessary to operate our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • Email marketing platforms
  • Website hosting and analytics services

These third parties only receive the information required to perform their services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Personalize your shopping experience

You can disable cookies in your browser settings, but some parts of the website may not function properly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to your data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at lunera.customerteam@gmail.com

7. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and support business operations.

8. Third-Party Services

Our store may use third-party services for payments, shipping, analytics, and marketing. These services have their own privacy policies, and we encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at: lunera.customerteam@gmail.com