Effective date: 28 June 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from LuneraSylve.
If you have any questions about shipping, you can contact us at lunera.customerteam@gmail.com
1. Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified if significant delays occur.
2. Shipping Time
Once your order has been shipped, the estimated delivery time is 7 to 20 business days.
Delivery times are estimates and may vary depending on your location, customs processing, and local postal services. While most orders arrive within the estimated timeframe, delays can occasionally occur that are outside of our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your order and destination.
For orders under 35 EUR, a flat shipping fee of 5.95 EUR applies.
For orders of 35 EUR or more, shipping is free.
We may also offer free shipping promotions from time to time depending on specific campaigns or special offers.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow 2 to 5 days for tracking updates to appear after shipment.
5. Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us at lunera.customerteam@gmail.com so we can assist you.
We are not responsible for delays caused by customs, postal services, or incorrect shipping addresses provided by the customer.
If a package is marked as delivered by the carrier but has not been received, the customer should first check with neighbors or their local delivery office before contacting us.
6. Incorrect Address
It is the customer’s responsibility to provide the correct shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping details, please contact us within 12 hours of placing your order.
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us as soon as possible at lunera.customerteam@gmail.com with your order number and details.
We will review the case and offer a suitable solution, which may include a replacement or refund depending on the situation.
8. Contact Information
For any shipping-related questions, please contact: lunera.customerteam@gmail.com