Effective date: 28 June 2026
These Terms of Service govern your use of the LuneraSylve website and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these terms.
If you have any questions, you can contact us at lunera.customerteam@gmail.com
1. General Information
LuneraSylve operates as an online store offering beauty and hair care products. By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian to use this site.
We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review this page periodically.
2. Products and Availability
We aim to display product descriptions, pricing, and availability as accurately as possible. However, we do not guarantee that all product descriptions or other content on the website are error-free.
We reserve the right to modify or discontinue any product at any time without notice.
3. Pricing and Payments
All prices are listed in EUR.
We reserve the right to change prices at any time without notice.
Payments must be completed at the time of order. Orders will not be processed until payment is successfully received.
4. Shipping
Orders are processed within 1 to 3 business days.
Estimated delivery time is 7 to 20 business days, depending on the destination and external shipping carriers.
Delivery times are estimates and may be affected by customs delays or other unforeseen circumstances.
5. Returns and Refunds
All return and refund requests are subject to our Return and Refund Policy.
Please review that policy for detailed information regarding eligibility, process, and conditions.
6. User Responsibilities
By using this website, you agree not to misuse it or engage in any activity that could harm the store, its operations, or other users.
You agree to provide accurate information when placing an order, including correct shipping details.
We are not responsible for delays or issues caused by incorrect information provided by the customer.
7. Limitation of Liability
LuneraSylve is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
All products are provided as described, and customers are responsible for ensuring proper use.
8. Intellectual Property
All content on this website, including images, branding, and text, is the property of LuneraSylve and may not be copied, reproduced, or used without permission.
9. Contact Information
If you have any questions regarding these Terms of Service, please contact us at: lunera.customerteam@gmail.com